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Once your order has shipped:

• You will receive tracking information via email

• Joyce Marie Exclusives is not responsible for shipping delays caused by the carrier

• We are not responsible for lost, stolen, or misdelivered packages once marked “Delivered”

• Signature confirmation may be required for higher-value orders

Shipping fees are non-refundable.

We greatly appreciate your effort to making sure you are mindful of your wig cap size. I know it would be very disappointing to receive the wig of your dreams in the wrong size. Especially, due to the nature of this product, we are not able to alter or exchange your wig. If issue do occur and there are discrepancies with your wig, please contact within 3 days of receipt of your wig. We will work at our most diligences to figure out a solution.